Refund Policy
Welcome
This Refund Policy describes when refunds may be issued for products and services provided by Finsweet.
By purchasing any Finsweet product or service, you agree to the terms outlined below.
Refund Eligibility
All Finsweet products and services are eligible for a refund if the request is submitted within fourteen (14) days of the original purchase date.
Refund requests submitted after this period may not be eligible for a refund.
How to Request a Refund
To request a refund, please contact our support team at:
Your request should include:
- The email address used for the purchase
- Your order confirmation or receipt
- A brief explanation for the request
Processing Time
Refund requests are typically reviewed within 24 hours.
Once approved, refunds are issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider but usually take 5–7 business days.
Exchanges and Fees
Finsweet does not offer product exchanges.
No restocking fees, cancellation fees, or administrative fees are charged for eligible refunds.
Abuse Prevention
Finsweet reserves the right to refuse refund requests in cases of suspected abuse, fraudulent activity, or repeated refund requests associated with the same customer or account.
Legal Rights
This policy does not limit any consumer rights that may apply under applicable law.
Policy Updates
Finsweet may update this Refund Policy from time to time. Updates will apply to purchases made after the revised policy is published.